1. Processing Time & Shipping Costs

Shipping costs vary depending on the shipping destination. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs.

1.1 Processing Time

We process all orders on business days (Monday through Friday). Orders are prepared and dispatched within 2–5 business days.

1.2 Shipping Costs

  • Standard Shipping:
    • First item: $9.99
    • Each additional item: $6.99
  • Express Shipping:
    • First item: $21.99
    • Each additional item: $16.99

 

2. Estimated Delivery Times

  • Standard Shipping: 10–12 business days (plus 2–5 days processing time).
  • Express Shipping: 7–10 business days (plus 2–5 days processing time).

Please note that these are estimated delivery times and may vary based on your location. Delays may occur due to customs or other unforeseen circumstances.

 

3. Coverage Area

We ship worldwide, excluding restricted locations such as military zones, remote islands, or areas with shipping limitations. If your address is in a restricted area, you will be notified during checkout or by our customer service team.

 

4. Refund Window and Shipping Delays

Our return and refund policy starts from the date the order is delivered, based on tracking confirmation:

  • Customers have 30 days from the delivery date to request a refund or return.

If the package is delayed and not delivered within the expected time frame, the refund window will automatically adjust to provide sufficient time after the package is received.

 

5. Late Deliveries

While we aim to deliver on time, some delays may occur due to circumstances beyond our control, including:

  • Incorrect or incomplete address
  • Severe weather
  • International customs procedures

If your order is delayed, please reach out to [email protected] for assistance.

Order Tracking

Once your order is shipped, you’ll receive an email with a tracking link to follow your package’s journey. Please allow 2–4 days for the carrier to update the tracking system. If no tracking information is available, it means the package hasn’t been scanned yet.

FAQ

Why didn’t I receive all my items?

For faster delivery, items from one order may ship separately. Don’t worry; the remaining items are on their way.

I didn’t get an order confirmation email. What should I do?

This is usually caused by entering an incorrect email address. Contact us at [email protected], and we’ll update your email address and resend the confirmation.

Can I have my order delivered to multiple addresses?

No, we only ship to one address per order. To deliver to multiple addresses, please place separate orders.

Do you ship to PO Boxes or Military APO/FPO addresses?

Yes, we can ship to PO Boxes and APO/FPO addresses. APO deliveries are handled by DHL Global Mail and then USPS. However, tracking may stop updating once the package enters the military mail system.